Fylled Support Center

Fylled supports qualified professionals in Jamaica, whether their qualifications come from formal training, certification or relevant work experience. It also supports workplaces seeking flexible, urgent or longer-term staffing coverage.

Every worker and workplace receives a permanent Fylled ID automatically when the account is created. Worker IDs use the format FYL-W-000001 and workplace IDs use FYL-B-000001. The ID appears in the account and can be provided when contacting Fylled Support.

Worker profiles collect the information relevant to the roles a worker wants to perform. This may include identity details, role experience, references, credentials and work eligibility. Each workplace can also identify the role-specific requirements that must be verified before a worker can accept its opportunity.

For a single shift, the review window opens when the shift ends and remains open for 72 hours. For maternity leave or a long-term contract, it opens after the final shift in that assignment period.

Yes, but only if the worker had already started the shift when the cancellation or unassignment occurred. If the worker had not started, neither side is eligible to review that assignment.

Clock in from My Work up to 30 minutes before the shift, record unpaid breaks, and clock out when work ends. Fylled uses secure server timestamps and automatically adds the net recorded hours to the timesheet request after the shift. Upload the completed timesheet for workplace approval. The workplace can approve the hours or request a correction before payment processing. If you miss a clock action, message the workplace and submit the correct signed timesheet.

FylledExpress is Fylled’s short-notice coverage option. It applies automatically to an opportunity posted within three hours of its start time and uses the workplace’s assigned FylledExpress rate.

Workers and workplaces follow the same rules. A review for a single shift must be submitted within 72 hours after that shift ends. For maternity leave or another long-term contract, the 72-hour window begins after the final shift in that assignment period.

Yes. Each eligible completed booking or assignment period can receive a rating and review, even when the same worker returns to the same workplace. This preserves feedback about each distinct work experience.

Reviews are blind during the shared 72-hour review period. Neither side can see the other side’s rating or written review until that period closes.

No. A rating or review cannot be edited after submission. A user may report and appeal a review, but Fylled will remove it only when an investigation finds that it meets the review-removal criteria.

Fylled may remove a review when an investigation finds that it is false or fabricated; was submitted by someone who was not eligible to review the shift; contains threats, harassment, hate, discrimination, explicit content or another serious policy violation; exposes private or protected information; was coerced, retaliatory or exchanged for payment or another incentive; or relates to a safety report that requires the reviewer’s account and review to be suspended. A negative opinion or low rating is not removed merely because the other party disagrees with it.

When a safety incident is opened, both the worker account and the workplace account connected to the incident are suspended pending Fylled’s investigation. While suspended, neither party can leave a rating or review for the affected experience. Any rating or review already submitted for that experience will be removed while the incident is investigated. Fylled will decide whether either account can be restored after reviewing the incident.

Fylled reviews the incident and decides whether the worker account, workplace account or both accounts can be restored. Restoration is not automatic. Fylled may request information before making a decision.

A deactivated account cannot sign in. It remains in Fylled’s Admin records for 90 days and is permanently deleted after that period. The account holder may contact Fylled Support during the 90 day period to request reactivation. Reactivation is subject to Fylled’s review.

Worker reviewers appear as a first-name initial and full last name, such as M. Brown. Workplace reviewers appear under their full registered business name.

Fylled supports inclusion, belonging and respectful access to work for people with disabilities. Workers should be able to ask about accessibility and reasonable workplace arrangements without harassment, retaliation or unfair treatment. Workplaces are expected to describe relevant conditions honestly, communicate respectfully and provide the accessibility arrangements they have confirmed.

Workers and workplaces must not discriminate, harass or deny equal treatment because of disability, race, colour, nationality, ethnic origin, sex, pregnancy, religion, age, family status, sexual orientation, gender identity or another protected characteristic. Decisions must be based on legitimate role requirements, qualifications, conduct and availability. They must not be based on prejudice or stereotypes.

Contact Fylled Support and provide the relevant workplace, worker, opportunity or booking details. Fylled may restrict or suspend an account while a serious safety or discrimination concern is investigated and may remove the Disability Friendly mark when a declaration is inaccurate or the workplace does not uphold the policy.

The assigned holiday rate applies to eligible shifts scheduled on Jamaican public holidays. The shift details and calendar identify when that rate is active.